Responsibilities:

• Provide IT support to users in relation to hardware, software, networking, voice/video communication as well as IT administration processes
• Liaise with Regional Office for IT support using both email and phone communication
• Maintain a friendly, helpful and two-way communication with the users and offer alternative solutions where possible
• Support the administration of the company’s network
• Assist in maintaining the computer room in good condition
• Carry out various IT operation tasks such as backup, capacity planning and performance monitoring
• Liaise with vendors for maintenance service, IT purchase, and other IT services
• Administer IT related procurement and payment
• Carry out IT asset administration
• Help to develop / maintain IT related procedures and policies and prepare operational reports
• Participate in the planning and execution of IT disaster recovery drills
• Provide support in business continuity planning, training and testing
• Support the various activities of IT Risk and Business Protection
• Assist in IT infrastructure projects such as office move and computer room setup.

Requirements:

• Higher diploma holder or above in an IT related discipline
• Around 3 years of relevant working experience
• Qualifications in networking and other relevant technologies will be a plus
• Able to communicate in Cantonese and possess the English language skill and the attitude to support users at Executive levels
• Good communication and interpersonal skills

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 6 months.