SUMMARY

This position reports directly to Customer Service Manager. He/She will be in charge of managing all customers' request such as order taking,answering queries and questions, handling complaints, problem solving through different communication channel (telephone, e-mail, fax, chat and web) in order to deliver customer service excellence and maximize the business opportunity enhancing Kering brand portfolio.

Job Description 

• Manage order flow from order acquisition to order entry in compliance with agreed trade terms
• Handle and follow up customer inquiries using different communication channels
• Information research using available resources
• Manage and solve customer complaints
• Identify and escalate priority issues
• Provide customers with product and service information
• Map interactions' information according to standard operating procedures
• Create new business opportunities through a proactive approach 

Requirements 

• Experience in a B2B customer service environment is preferred
• Experience in SAP System and CRM tools are preferred  
• Proficiency in verbal and written in English and Mandarin
• Good knowledge in MS Office
• Knowledge of sales principles and methods is definite advantage
• Knowledge of order-to-cash flows is definite advantage

Competencies

• Passion and enthusiasm
• Curiosity and innovation
• Customer-oriented
• Problem solving
• Negotiation skills
• Focus on results
• Team Player

Equal Opportunities 

Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values. 

Interested parties please send your application letter together with detailed resume indicating job reference number, date of availability, latest and expected salary by clicking "APPLY NOW"

Data collected will be for recruitment purpose only. 

KERING is a global Luxury group. Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watchmaking: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Christopher Kane, Tomas Maier, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” In 2017, Kering had nearly 29,000 employees and pro forma revenue of €10.823 billion.

Our brands are complementary and all enjoy strong potential for organic growth.  They have global recognition, are deep rooted and true to their distintive values.

In view of the rapid expansion, for the Asia Pacific office of his Eyewear Division is looking for a Trainer.

Interested parties please send your resume to [email protected].