Customer Care Specialsit, Supply Chain Management Hong Kong

QIAGEN Hong Kong Pte. Ltd

Company Industries：Medical/Pharmaceutical

Job Information

Post Date：2016-01-15
Career Level：Entry Level
Location：Tsim Sha Tsui
Qualification：(N/A)
Salary：Salary provided
Employment Type：Full Time, Temporary
Job Function：Specialist Others
Benefits：Five-day work week Life insurance Medical insurance Performance bonus

Job Description

Primary Responsibilities

Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
Invoices customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
Logging all order and logistics complaints from customers.
Follow the QIAGEN’s Global Revenue Recognition Policy.
Other duties may be required as assigned

Primary Position Requirements

Education:

F.5 or above equivalent

Experience:

0-2 years of customer service experience in a contact center or billing department
Experience with order taking and/or billing
Familiar with standard office software (SAP/SFDC experience desirable)
Basic knowledge and/or experiences in Life Sciences preferred

Interpersonal skills:

Ability to work in a team environment
Ability to multi-task and work in a fast paced environment
Excellent verbal and written and communication skills
Excellent attendance history
Ability to learn quickly
Ability to resolve customer inquiries
English language skills additional to local language requirements advantageous

Company Info

QIAGEN is a Bio Technology leader in the manufacturing of innovative, customer-driven products. Our rapid growth means that we are continuously seeking highly motivated and talented individuals to expand our operations. If you are interested in belonging to a dynamic and enthusiastic high-performing team, developing your potential and using your skills to contribute to its success, QIAGEN Hong Kong is where you should be! We recruit employees for the long term and reward them for their commitment. We invite you to explore career opportunities with us.

Contact

Apply