Job Roles

• Provide first line helpdesk support to customers or end users.
• Handle and resolve customer issues in an efficient and professional manner.
• Supervise the helpdesk team and ensure the daily operation is executed in line with company’s guideline and standard.  
• Follow up and follow through assigned tasks and reports.
• Setup and execute operational guideline.   

Job Requirements

• Diploma or above in Science / Information Systems or related disciplines.
• Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level.
• Good knowledge in Windows NT administration, PC hardware, software installation and basic troubleshooting skills are highly preferred.
• Good command of English and Chinese.
• Good communication skills and telephone manner.
• Customer oriented with good interpersonal skills.
• Shift duty is required. Operation runs from 8:00 to 22:00

Competitive salary and learning opportunities will be offered to suitable candidate. Interested candidates please send in application letter and detailed CV in MS-Word format include date of availability, current and expected salary.

We regret that only shortlisted candidates will be notified. Data collected will be used for recruitment purposes only.

NCS. Pte. Ltd., a member of the Singapore Telecom Group and a market leader in IT systems integration in Singapore, is expanding our regional business aggressively in Asia Pacific. We have established ourselves as an one-stop information technology and engineering solutions provider, bringing together strong consulting capabilities and competencies in strategy and IT management, Systems Integration, Infrastructure Management and IT implementation and Maintenance Services to create a wealth of business value for our clients in public and private sectors. Our Hong Kong office, NCSI (HK) Limited is recruiting talented professionals to strengthen our leadership in the region.