Reporting to the Director, the successful candidate is responsible for the maintenance, administration and support of the local networks, local servers and VMs as well as hardware and software applications.

Responsibilities:

• Ensure 1st line of IT support service to resolve problems encountered by users: Maintenance, administration and support of the local networks, PCs, local servers and VMs as well as hardware and software applications;
• Support our infrastructure for 300 local users and over 2000 staff in the region;
• Assist in deploying group IT projects: Liaise with and manage vendors for project, maintenance and support;
• Coordinate with Level 1 support team for creation, change and deletion of user accounts;
• Monitor the hardware inventory and assist related set up;
• Conduct system monitoring;
• Give required support efficiently and effective: Examine all problems, evaluating complexity, impact and priority;
• Prepare Activity Reports/Dashboards: Analyze support requests sent by the end users by calls, e-mail, and through helpdesk tool;
• Follow standard help desk procedures: Escalate problems according to procedures to the relevant stakeholders;
• Ad hoc projects assigned by Director. 

Requirements:

• University graduate in Computer Science/ IT / e-Commerce or related discipline; Holder of MCP/MCSE/CCNA is an advantage;
• At least 3 years’ experience in IT end user/technical support;
• Understanding and Working knowledge of Windows Operating System, MS Exchange;
• Proficient in computer applications include MS Office and Outlook, Active Directory as well as VMWare;
• Proficient in administrating MS technology including Windows Server 2003/2008/2013, MS SQL Server 2005/2008, ISA, IIS;
• Excellent customer facing, communication and rapport building skills;
• Responsible, self-driven, goal achieving, good team player;
• Methodic, available and highly technical;
• Good command of both spoken and written English.

Remuneration will commensurate with candidate’s qualification and experience. Interested candidates please send your detailed resume with present & expected salary to Human Resources Department, 17 & 18/F, Tower B, 223 – 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

Fax :2250 6578                 E-mail: hka.admin@cma-cgm.com

The information provided will be kept confidential and used for recruitment purposes only. Applicants not contacted within three months may consider their applications unsuccessful. The company will retain all applications for a maximum period of one year.

CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents. In 2016, they carried 15.6 million* TEU (twenty-foot equivalent units).

Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.