Responsibilities:

• Supervise & manage daily operation in meeting with the service level and performance targets

• Plan & mobilize manpower resources to cope with the operation needs

• Stipulate best practice, rule & regulation, work procedure to ensure operation running smoothly

• Coach and support subordinates in uplifting staff performance as well as service quality

• Identify training needs & coordinate with Training Unit to tailor-made training program, workshop & activity for staff development and engagement

   

  Requirements:

• At least 3-year supervisory working experiences in call center operation with elderly service or project management is preferred

• High diploma graduate and above

• Excellent customer service, problem solving and people management skills.

• Calm temperament to handle crisis and emotional support

• Good interpersonal skill and well-organized, self-disciplined and independent

• Proficiency in MS office applications

• Good command of both written and spoken English, Chinese and Mandarin

   

   

  Remuneration packages will commensurate with qualifications and experience. Interested parties please send application letter (please state the position applied) with full CV, expected salary, date available and contact number to Senior Manager, HR & Admin, Senior Citizen Home Safety Association, F42, 1/F, Oi Man Shopping Centre, Oi Man Estate, 60 Chung Hau Street, Homantin, Kowloon, Hong Kong with position applied and “Confidential” marked on the envelopeor.

   

  Information provided will only be used for the purpose of recruitment and selection within the Association and treated in strictly confidential. Only short-listed candidates will be contacted.

Senior Citizen Home Safety Association (‘SCHSA’) was founded in 1996 as a non-profit charitable organisation with a self-financing model. Today it is one of the most established social enterprises in Hong Kong. SCHSA provides Care-on-Call Service, a comprehensive 24/7 support service consisting of emergency aid, integrated care, around-the-clock vigilance service, health management, and day-to-day living assistance. The Association also provides training and workshops to the elderly and their family and caregivers. In addition, SCHSA’s EasyHome Services provide at-home care to elderly consisting of elderly care, medical escort, house cleaning and rehabilitation services. SCHSA strives to enable elderly to age in place and lead quality lives independently. SCHSA innovates and leverages technology to deliver people-centric services.

We are looking for talented and passionate individuals who are interested in combining the challenge of running real businesses with the satisfaction of delivering tangible social impact and direct community engagement. We are open to strong candidates who consider this as their second career.