customer service - Hong Kong               

 Office location: Tsuen Wan

Main responsibilities:

• Order management
• Work with Sales and/or customer on new PO/forecast
• Participate in production/order forecast with multiple factories and Sales Operation
• End 2 end management of artwork, sample card, Label and packaging process (including working with outside supplier on material forecast, packaging planning, prepare shipment documents and arrangement of shipment from supplier to end customer)
• Conduct checks between PO and contract/quotation
• Send PO and deliveries acknowledgement to end customer
• Request of Input from customer and ensure output file is well received by them
• Request data generation through DGR and monitor image is sent timely and to the correct production site.
• Prepare and release E-Checklist/Sales Order in QAD (could be more than 1 site)
• Create and receive Interco PO to/from other factories
• Check Interco invoice
• Discuss and confirm order schedule with planner and sales/Customers
• Participate in customer conf call
• Handling problems or issue from Customer/Sales/Planner/TC
• Issue invoice to customers
• Monitor and follow through shipment from factories till deliveries to final destination
• End 2-end RMA process; log complain into I-care and work with Quality, TC, Sales and customer on the complain
• Maintain and update customer delivery info in CR system
• Prepare weekly/monthly reports and other reports requested by customers

Profile：

Education:

• Bachelor Degree or above in Business/Logistics/Customer Service related major

Special skills:

• Ability to multi-task assignments and manage multiple priorities at a given time
• Ability to prioritize and provide updates in a timely manner

Experience:

• Minimum of 3 year customer service, account management, or sales support experience

Foreign languages:

• Fluent in Cantonese & Mandarin and Advanced Speaking and Written English proficiency required

About Gemalto

Gemalto (Euronext NL0000400653 GTO) is the world leader in digital security with 2014 annual revenues of €2.5 billion and more than 14,000 employees operating out of 99 offices and 34 research and software development centers, located in 46 countries.

We are at the heart of the rapidly evolving digital society. Billions of people worldwide increasingly want the freedom to communicate, travel, shop, bank, entertain and work – anytime, everywhere – in ways that are enjoyable and safe. Gemalto enables companies and administrations to offer trusted and convenient digital services to these individuals. We secure in particular mobile services, the financial transactions, the internet and private clouds, eHealthcare systems, access to eGovernment services, the internet-of-things, and transport ticketing systems. Our unique technology portfolio from cryptographic software embedded in a variety of familiar objects to high-volume high-availability authentication, encryption and rights management platforms and world class service delivery teams are valued by our blue-chip customers in more than 180 countries around the world.

Gemalto helps people to trust one another in an increasingly connected digital world.

     http://www.gemalto.com/companyinfo/careers

     http://www.linkedin.com/company/gemalto/careers

     http://www.gemalto.com

________________________________________________________________________

Your Development is our commitment

You have the passion, the drive, and an innovative mindset to make a difference in the rapidly evolving digital society. You like to work for a fast moving market place.

You want to develop a dynamic career in a friendly, diverse international work environment where your contribution is highly valued. Join Gemalto.

Gemalto Introduction

Gemalto (Euronext NL0000400653 GTO) is the world leader in digital security with 2014 annual revenues of €2.5 billion and more than 14,000 employees operating out of 99 offices and 34 research and software development centers, located in 46 countries.

We are at the heart of the rapidly evolving digital society. Billions of people worldwide increasingly want the freedom to communicate, travel, shop, bank, entertain and work – anytime, everywhere – in ways that are enjoyable and safe. Gemalto enables companies and administrations to offer trusted and convenient digital services to these individuals. We secure in particular mobile services, the financial transactions, the internet and private clouds, eHealthcare systems, access to eGovernment services, the internet-of-things, and transport ticketing systems. Our unique technology portfolio from cryptographic software embedded in a variety of familiar objects to high-volume high-availability authentication, encryption and rights management platforms and world class service delivery teams are valued by our blue-chip customers in more than 180 countries around the world.

Gemalto helps people to trust one another in an increasingly connected digital world.

     http://www.gemalto.com/companyinfo/careers

     http://www.linkedin.com/company/gemalto/careers

     http://www.gemalto.com