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Customer Service and General Admi

Lumen Labs (HK) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2016-02-14
  • Career Level:Middle
  • Location:Shatin Area
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Part Time
  • Job Function:Customer Service - Supervisor/Officer  
  • Benefits:Five-day work week  Flexible working hours  Performance bonus  Travel allowance  Work fr

Job Description

Want to be part of an exciting startup that is having a positive impact on the world?

 

Lumos is the world's first smart bicycle helmet with integrated lights, brake, and turn signals. Launched to the world on Kickstarter in August 2015, Lumos raised over $800,000 USD skyrocketing it to the top 0.1% of campaigns. It has been featured on BuzzFeed, TechCrunch, Quartz, and The Independent. Lumos was named one of the "Best Cycling Innovations of 2015" by Cycling Weekly.

Lumos is a mission-driven company. Started out of our dorm rooms at Harvard, we seek to make a positive impact on the world by helping more people everywhere make cycling a bigger part of their everyday lives.

If you’re excited about our product and our mission, then we want to talk to you!

Join us in our mission to improve cycling safety and have safe streets for all.

 

You are perfect for us if you are:

Experienced in customer service and are detail oriented, efficient, an excellent communicator, and very positive.

 

Your responsibilities will include (but not be limited to):

-          Managing and responding to inbound communications such as:

    • Emails from customers, potential partners, and press
    • Comments and messages on our Kickstarter page
    • Posts and comments on our Facebook page + Twitter account

-          Performing office administration tasks such as:

    • Coordinating building/office issues
    • Performing general admin tasks such as processing reimbursements, purchasing office supplies, purchasing equipment for events etc

Note: Given the very early stage of the company that we are in, a high degree of adaptability is expected and required for this role. We are constantly learning new things and adapting our strategy and activities accordingly.

We expect all employees and team members to only look at their job description as a guideline. We eschew roles and seek people willing and able to ignore job descriptions. Everyone’s job at Lumos is to do anything and everything we can to make it a success and meet our company goals regardless of our “jobs.”

 

Requirements: 

  • You hold a Bachelor’s degree or equivalent.
  • Competent with MS Office, Google Apps, Slack, and social media (Facebook, Instagram, Twitter).
  • Excellent oral and written English. You are an effective communicator. Competency in Cantonese and/or Mandarin a plus.
  • You’re naturally predisposed to being meticulous, detail-oriented, and organized.
  • You’re able to work well with people and love helping people get the job done.
  • You’re enthusiastic and optimistic, and nothing stands in the way that you can’t tackle with a smile.
  • You’re passionate about what we’re doing at Lumos and are not afraid to get your hands dirty.
  • Passion for and existing activity with the cycling community a huge plus.

 

To apply:

Please submit your Resume/CV and an example of your written work (can be a report, memo, blog) if available.

 

Location:Our office is located in the Hong Kong Science and Technology Park near Sha Tin.

Company Info

Background

Started out of a dorm room at Harvard and HKUST, Lumen Labs created Lumos, the world's first smart bicycle helmet with integrated lights, brake, and turn signals. Lumos raised over $800,000 USD on Kickstarter in August 2015, skyrocketing it to the top 0.1% of campaigns and has been featured on BuzzFeed, TechCrunch, Quartz, and The Independent. Lumos was named one of the "Best Cycling Innovations of 2015" by Cycling Weekly.

 

Vision

Seeing the trend of more and more cyclist around the world, we at Lumen Labs endeavor to create the next IOT platform for urban commuters to improved their efficiency and safety. Being one of the fastest growing hardware startup in the region, we embrace a flexible working culture and celebrate creativity and outside the box thinking.

Lumos on News

Engadget 

Cycling Weekly

Hong Kong Economic Journal 

 

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