Job Responsibilities:

• Respond to inbound/outbound calls
• Handle and follow up on customer feedback and complaints
• Establish and maintain good relationships with both internal and external customers
• Execute and maintain Quality Service Program for Sales and Aftersales
• Coordinate and organise Customer Service events
• Conduct analysis on Customer Service survey results
• Compile Customer Service related reports

Job Requirements / Qualifications:

• Degree Holder in Business Administration, Communications or related disciplines
• Minimum 1-2 years’ relevant experience
• Excellent interpersonal and communication skills
• Strong customer service mind-set, independent and pleasant
• Good command of both written and spoken English and Chinese
• Proficient in Microsoft Office especially Excel

Interested parties, please send full resume along with current and expected salary to us

The information provided will be kept confidential and used for recruitment purposes only.

Vang Iek Motors Group was founded in Macau in 1935. The company developed from a small transportation company to now become a group company that engages in multi franchise automobile business, parts sales, maintenance and vehicle leasing services. It is the official distributor of Mazda, Land Rover, Jaguar, Hyundai and Ford vehicles in Macau. 

Vang Iek Motors Group expanded its business from Macau to Hong Kong in 2012 and became the official distributor of Mazda vehicles in Hong Kong, and in 2020 it also became the official distributor of Ford vehicles in Hong Kong.

The service centre and parts centre of Vang Iek Motors Group in Hong Kong provide maintenance, mechanical repair, body and paint services as well as genuine parts services.  At the same time, it provides employees with diversified opportunities and promising career development path.