The post holder is required to deliver a high quality and efficient integrated customer service experience in our different branches (including Admiralty and Tsim Sha Tsui) through a team of Customer Management Executives.

Do you:

• Feel positive about leading and motivating a team to meet and exceed Key Performance Indicators?
• Like to develop and grow with the organisation?
• Enjoy challenges?
• Not mind working a 5-day week on shifts?

If you do, this is a job for you.

You should have:

• Excellent spoken and written English and be fluent in Chinese
• At least 2 years proven supervisory / managerial experience in leading a team in a service / sales environment, preferably in the services industry
• Proven experience in handling complaints
• IT skills – excel, word
• Other competencies on the role profile
  
  
  

Remuneration package for the position includes a basic salary and a monthly incentive, annual bonus, 20 days of annual leave per year and medical benefits.

For further information and to apply, please visit http://bit.ly/HKG-630-2-EXT

Closing Date: 18 March 2016

We are an Equal Opportunities employer and welcome applications from any member of the community who meets the selection criteria for the position.

Personal data collected will be used for recruitment purposes only.

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.