Job Responsibilities

1. Coordinate production system issues with all related parties throughout the entire life cycle, including progress tracking.
2. Provides business and technical support to customers and trading partners from issue conception to resolution, via email or phone.
3. Coordinates with customers and internal departments to arrange the deployment schedules.
4. Maintains in-depth understanding of all supported systems, customer business scenarios, internal processes and organization structures.
5. understand the business needs and effectively coordinate with customers to prioritize the deployment schedule.
6. Effectively communicates high severity issues to peers and management.
7. Maintains good follow up with customers for the high customer satisfaction.
8. New account registration coordination.
9. Conducts remote or onsite training.
10. Prepares and maintains products knowledge base and sharing.
11. Provides on-call technical support on a rotating schedule.

Requirement

1. BA or BS in Supply Chain, business, computer science or related field.
2. Minimum 1-2 year relevant experience or above in customer support.
3. Proficient with the following software tools: MS Applications.
4. Posses superior customer service skills including follow-up and case management directly with customers.
5. Patient, detail-mind, good interpersonal and communication skills.
6. Strong business analysis skills.
7. Must be comfortable in a fast-paced, team environment and able to take initiative and make important decisions quickly.
8. Ability to work on multiple complex tasks concurrently.
9. Strong written and oral communication skills.
10. Strong organization and time management skills.
11. Good command of spoken and written English, Chinese, Putonghua is a must.

Remuneration Package

1. Excellent career prospects. Salary will be commensurate with qualifications and experience.
2. Free breakfast
3. 12 days annual leave up to 22 days
4. Group life insurance package (Term Life, AD&D, Critical Illness, Total & permanent Disability)
5. Medical insurance package
6. Dental and body-check package
7. Holiday Early dismissal, Paternity Leave, Marriage Leave and Compassionate Leave
8. Enjoyable staff activities. We often organize team gathering/building activities, dining,sports night,monthly birthday party, Christmas party and etc.               

How to apply

If you believe we can be a partner of your career growth, please apply in full resume with expected salary and date of availability by e-mail to careersHK@amberroad.com. 

We are an employer of equal opportunity.  All personal data collected will be used for recruitment purpose only.  We shall retain the personal data of unsuccessful applicants for a period of 1 year.