Executive, Contact Centre & Service Quality (1 Year Contract)
Aviva Life Insurance Company Limited
- Company Industries:Insurance / Pension Funding
Job Information
- Post Date:2016-03-24
- Career Level:Middle
- Location:Tai Koo
- Yr(s) of Exp:2 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Contract
- Job Function:Call Centre Customer Service - Supervisor/Officer Others
Job Description
Responsibilities:
- As part of a contact centre team, provide outstanding service to intermediaries and customers and participating in related ad-hoc project.
- Handle internal and external customers’ enquiries via telephone, e-mail and correspondence (including walk-in customers).
- Handle outbound calls to customers for welcome call and other post sales call activities
Requirements:
- University graduate or Tertiary qualification preferred
- IIQE qualification papers 1, 3, 5
- At least 2 year’s experience in customer service or call centre, preferably gained from insurance or financial industry
- Knowledge of both life and investment-link products preferred
- Customer focused and result oriented with attention to detail
- Co-operative and good team player
- Self-motivated, energetic and desire to succeed and able to work under pressure
- Proficiency in Microsoft applications
- Good command of both written and spoken English & Mandarin
Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 6 months.
Company Info
Blue, trade name of Aviva Life Insurance Company Limited
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