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Executive, Contact Centre & Service Quality (1 Year Contract)

Aviva Life Insurance Company Limited

  • Company Industries:Insurance / Pension Funding

Job Information

  • Post Date:2016-03-24
  • Career Level:Middle
  • Location:Tai Koo
  • Yr(s) of Exp:2 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Contract
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  Others  

Job Description

Responsibilities:

 

  • As part of a contact centre team, provide outstanding service to intermediaries and customers and participating in related ad-hoc project.
  • Handle internal and external customers’ enquiries via telephone, e-mail and correspondence (including walk-in customers).
  • Handle outbound calls to customers for welcome call and other post sales call activities

 

Requirements:

 

  • University graduate or Tertiary qualification preferred
  • IIQE qualification papers 1, 3, 5
  • At least 2 year’s experience in customer service or call centre, preferably gained from insurance or financial industry
  • Knowledge of both life and investment-link products preferred
  • Customer focused and result oriented with attention to detail
  • Co-operative and good team player
  • Self-motivated, energetic and desire to succeed and able to work under pressure
  • Proficiency in Microsoft applications
  • Good command of both written and spoken English & Mandarin

 

 

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 6 months.

 

Company Info

Blue, trade name of Aviva Life Insurance Company Limited

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