The Rewards Associate will support part of our panel incentives activities. In association with the Head of Global Rewards, the Rewards Associate will work in a Global team and be in charge of the following key areas related to incentives. The mission of the Rewards Associate is to ensure that these areas are managed on a daily basis; that ongoing improvement is considered at all times and that automations, when possible, are implemented.

Roles/ Responsibilities

Rewards fulfilment process

• Organize the fulfilment of reward redemptions (physical vouchers, e-vouchers, virtual payment) in a number of APAC online research panel communities
• Deal with any issues and challenges related to manual rewards fulfilment; Work closely with the Member Services team and any third party vendors
  
  

Incentive ticketing system & points allocation

• Manage the manual incentives requests via the Incentive ticketing system. Review each ticket and run the points’ allocation process, including system dashboard monitoring
• Establish good relationship with all users of the ticketing system, including the Member Services team (customer service), the Client Services team (project managers) and any other users
  
  

Prize draw process

• Organize with care and precision each prize draw and fulfil prizes to respective winners, following guidelines and processes, on a country by country basis
• Support the implementation of new prize draw campaigns as required

Rewards program management

• Regular redemption records review and fraud detection for global online panels
• Work collectively with Global Rewards team members on optimising our worldwide panel rewards programs as well as involvement in KPI reporting of the team
• Support global projects and initiatives as directed by the Head of Global Rewards

Minimum Qualifications

• 1-2 years’ working experience
• Minimum education level of University degree or equivalent
• Excellent written and spoken English and Chinese. Mandarin language skills would be a bonus
• Good knowledge of Microsoft Excel (general usage, vlookup, pivot table and charting)
• Attentive to details; Excellent organizational, communication and problem-solving skills
• Able to deal effectively with many different cultures and nationalities
• Interest in data and analytics; website management experience would be an advantage
• Immediate available is preferred 

Additional Qualifications:

•          An Asian language would be a real plus (Japanese, Korean, Thai, Malay, Indonesian)

Interested parties please email your full resume with availability, present and expected salary to Lily Lam.

Check us out at: http://www.lightspeedgmi.com/

Personal data will be used for recruitment purpose only.

We are from Kantar, Profiles Division, a digital data collection specialist on a mission to help clients discover truth through data. Our 700 employees in 14 countries are passionate about boldly challenging the status quo to find faster, more creative ways of connecting brands and consumers to build richer profiles of millions of people across the globe. From modernizing surveys via our programmatic Gravity Network and LifePoints mobile app, to amplifying the voice of the millennial through VICE Voices, or leveraging our first party panel relationships and uniquely patented Honesty Detector Service to find the quality in the quantity of data out there, we are delivering the ‘buy and why’ insights that power today’s marketing decisions. Headquartered in Warren, NJ, part of Kantar, one of the world’s leading data, insight and consultancy companies. Kantar is the Data Investment Management division of WPP plc. http://www.kantar.com/profiles