Responsibilities:

• Chair monthly/quarterly service review meetings with key clients
• Manage and measure service levels, client satisfaction and other key performance criteria
• Ensure trends in client needs are responded to and fed into the appropriate product development process
• Proactively develop close working relations with clients to identify opportunities for the sales team to up and cross sell enhanced products and services
• Perform high client satisfaction at all time
• Present analysis, results and ROI to both clients and prospects 

Requirements: 

• Bachelor degree in Statistics or Computer Science discipline is preferred
• At least 1 year experience in a Client Support role
• Excellent written and verbal communication skills
• Attention to detail and willing to take up responsibilities
• Data Analysis and Presentation Skills
  

We offer attractive remuneration package together with a wide range of fringe benefits including 5 days work, medical insurance and excellent career prospect to the right candidate; and most importantly, a highly competitive and yet rewarding career opportunity to grow with a strong company. To explore more about our new initiatives, please visit our website: www.tycoasia.com

All applications will be treated in strict confidence and for recruitment purpose only.

ADT Security is the worldwide leader in electronic security. We design, manufacture, install and service electronic security systems including CCTV, access control, burglar alarm, anti-shoplifting system and RFID surveillance. 90% of the Fortune 500 chose ADT Security because they know they can depend on us. If you’re looking for a company that will provide you ample opportunities to make a difference, believe in your career advancement, and be committed to your learning & development, then explore a career with ADT SECURITY TODAY!

ADT Security consists of more than 60 brands which are represented in over 100 countries. To cope with our strategic expansion in Hong Kong, we are seeking dynamic, energetic, team player to join our team. We invite candidates for the position of: