This is a fantastic opportunity for a Six Sigma Black Belt certified Business Process & Improvement Director, ideally having initiated and implemented a business change programme from initiation stage, to produce, lead and deliver against a business process reengineering roadmap on behalf of a market leading global mobile telecommunications provider.

 The ideal candidate will be a business change leader, with a background in business architecture or process re-engineering. The successful candidate will be able to work with autonomy, be articulate and able to liaise across senior members of the business (up to C-Level and Board). Candidates with a background in contracting are welcome where they are experienced in initiating similar change and business improvement programmes from initiation.

Responsibilities

• Provide the design authority, leadership, strategy to develop a business architecture capability as well as align the business strategy with the target operating model

• Resourcing approach to develop a business architecture capability within the organisation and develop and maintain a process framework, provide an end -to-end definition of the business.

• In partnership with the enterprise architect team you will align the business architecture with the IT architecture 

• Lead and/or engage in major change programmes to implement the "to be" business architecture and drive the organisation into becoming a process-led and customer centric environment 

• Create a continuous improvement model enabling business teams to deliver a performance improved structure

• Provide thought leadership to executive management and other applicable stakeholders in regards to the process management strategy and create and rollout a measurable process training toolkit

• An excellent track record in defining the business processes, constructing roadmaps, implementing enterprise business improvement / operational excellence in telecoms, manufacturing, call centre, field engineering or account / service management or another related discipline 

• Certified Six Sigma / Lean - Master Black Belt is essential 

• Certification and hands on experience in the recognised methodologies eg: ITIL, PRINCE2 or MSP and an MBA would be advantageous

• Excellent leadership qualities influential in respects to winning the support / backing of key senior stakeholders

• Proven management capabilities in managing teams directly / indirectly within a matrix /project environment
  
  

HFG is a leading international insurance recruiter working across the market with General, Life and Lloyd's insurers, Brokers and Consultancies. HFG Consultants specialise in sourcing permanent and interim professionals across Actuarial, Audit, Broking, Change, Claims, Compliance, Finance, Investment, Legal, Risk Management, Strategy, Technology and Underwriting Disciplines.