Sales Advisor

Location: Beijing, Shanghai, Hangzhou, Chengdu, Xi’an, Guangzhou, Shenzhen 

The Role
The Sales Advisor position requires someone that is personable, energetic, highly organized and hard working. Individuals should have a passion for electric vehicles and should enjoy working with a team. The Sales Advisor will be responsible for driving sales, mentoring Product Specialists, and promoting excellence in customer service. The goal of this individual is to take responsibility for all aspects of the store's operations while playing an active role on the sales floor. In the Store Manager's absence, the Sales Advisor takes on the responsibilities of the Manager.

Responsibilities

• Help drive business and maximize sales through customer service, product knowledge, product presentation and promotion
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals
• Develop amazing customer relationships on the sales floor and during test-drive experiences to ultimately create a brand experience customers will recommend to their friends
• Follow up through phone and email to introduce and promote relevant features, articles and news with customers to aid in influencing their decision to go electric
• Leverage customer relationships to set up new events and partnerships to increase Tesla’s exposure to future owners and Tesla fans
• Display creativity / ingenuity in presenting possible solutions (financial, technical, lifestyle, practical) to customers who are considering but are also uncertain about going electric
• Assist in the planning, implementation, and follow up of store operational tasks and projects
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
• Your performance will be measured by your ability to manage a robust pipeline of potential customer opportunities, follow up with that pipeline through phone and e-mail, execute test drives, maintain excellent customer satisfaction ratings and ultimately create new Tesla owners
• Employee must seriously learn about the company and products related knowledge, and pass internal testing including but not limited to Jump Start, Driving skill test, in store test, role play and related test, otherwise he/she will not be able to meet the full time employee’s requirement
• Other Responsibilities: Perform other related duties as assigned, based on the business need

Key competencies

• 2 - 4 years work experience in retail, industry and key account sales with proven track record to meet or exceed targets and goals
• Highly appreciate Company culture and value
• Exceptional self-management and self-learning ability
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales management and operations
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong knowledge and proven work experience with retail store operations and systems
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
• Bachelor’s degree or above

銷售顧問

工作地點：北京，上海，杭州，成都，西安，廣州，深圳

職位描述

銷售顧問需要素質優秀，充滿活力，組織能力強和努力積極的工作態度。同時，候選人需對電動汽車充滿信心與激情並樂於在團隊氛圍中工作。該職位將主要負責完成並推動銷售業績，指導產品專員，完善客戶體驗。該職位不僅涉及店面的銷售工作，還需協調店內運營的方方面面。銷售顧問需要在體驗店經理不在店面的情況下，作為代理店長工作。

主要職責

• 通過客戶服務、產品知識講解和推廣來驅動業務發展，最大程度提升銷售成績
• 落實運營政策和流程來滿足客戶需求，同時説明特斯拉達到銷售目標
• 建立良好的客戶關係，並在試駕過程中提供完美的客戶體驗使潛在客戶向親朋好友傳遞良好特斯拉口碑
• 通過電話和郵件的形式介紹並宣傳產品相關的功能、報告和新聞來説明客戶做出購買電動汽車的決定
• 根據不同層次客戶情況，有針對性地開展相關活動或合作，增加品牌曝光率，開拓更多潛在客戶和特斯拉愛好者
• 在對電動汽車抱有疑慮的客戶時，能夠有效地針對其困惑的問題提出創新性或可行性方案，尤其在財務，技術，充電，實用性，生活方式等方面
• 協助計畫、執行和跟進體驗店運營任務和專案
• 在公司內外部溝通中代表特斯拉並保持專業和負責的態度
• 你的績效將通過並不限於以下幾個方面來評估：建立並管理穩健的潛在客戶資源的能力，通過電話、郵件、試駕，等方式與潛在客戶溝通，確保較高的客戶滿意度，維繫良好客戶關係，最終將潛在客戶轉化為特斯拉車主
• 員工須認真學習瞭解公司及產品的相關知識，並通過公司內部測試包括但不限於Jump Start、駕駛技術測試、店內測試、和角色扮演等，否則將不能達到正式員工的標準和要求
• 其他職責：根據業務發展需要，完成管理層指定的其他工作

關鍵能力要求

• 2-4年零售、行業銷售、以及大客戶銷售經驗，能夠達到或超出銷售目標
• 對企業文化高度認可
• 良好的自我管理能力及自我學習能力
• 自我驅動，具有出色的時間管理能力，高度關注細節
• 有能力同時管理多個專案，把控優先順序，堅持按時達成業務目標
• 優秀的書面和口語溝通能力
• 優秀的和公司內外各層級人員溝通的能力
• 採用人性化的方式熱情地投入銷售管理和運營
• 具有建立合作型關係的能力，並作為一名受人尊敬和信任，他人樂於一起工作的業務夥伴
• 在零售店運營系統方面有扎實的知識和可以證明的工作經驗
• 持有有效中國駕照，至少2年駕車並無不良行駛記錄優先
• 本科或以上學歷