Job Descriptions

• Maintain an effective relationship with internal customers - Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc; Meet the customers’ requirements and expectations through the prompt and accurate relaying of information; Build credibility with customers through professional behavior; Use discretion in handling difficult situations with the assistance of a Shift Manager or Senior Operator; Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality
• Work as part of a Team - Build credibility with other Team Members; Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills; Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate Team Members informed at all times; Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained
• Analyze information from information technology systems - Evaluate and analyze information from multiple sources including CCTV, ACSC, Micros, Patron/Team Member Data bases, Digital, available statistics, etc; Respond to situations identified through surveillance and computer analysis systems; Maintain control and confidentiality of Surveillance and computer system
• Operate Central Monitoring/Communication Console - Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures; Label, file, document and store recording mediums.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained; Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning; Operate advanced IT systems and communication equipment in accordance with operating requirements
• Survey Team Members / Customers Activity from the Monitor Room - Monitor Team Members and customers in accordance with the “Company Code of Ethics, Conduct and Professional Behaviors” policies; Monitor illegal or suspicious activity of Team Members and customers within Sands Macau complex, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members; Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc; Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc
• Report on illegal activities - Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate Team Members are informed; Document all illegal activities using recording mediums and the appropriate electronic reporting systems

Job Requirements

• Degree / Diploma holder preferred
• Police background clearance
• Previous Casino Surveillance; minimum 1 year experience
• Gaming background/experience
• Comprehensive knowledge of rules and regulations of games, cash handling areas, F&B and all other internal Departments
• Knowledge of computers and Microsoft Office, primarily Microsoft Outlook – Word, Excel
• Be aware and comply with Company rules, policies and procedures
• Have a high level of integrity, honesty and the ability to maintain confidentiality of sensitive information
• Have good organizational skills
• Be observant, self motivated, approachable
• Have a good eye for detail
• Be adaptable and respond to changing demands
• Be able to perform multiple tasks
• Read, write, speak and understand English
• Be literate in Microsoft Office Suite
• Work within a small team environment
• This position is required to station in Macau

Sands China Ltd. is the leading developer, owner and operator of multi-use integrated resorts and casinos in Macao.  Macao is the largest gaming market in the world as measured by casino gaming revenue and is the only location in China offering legalized casino gaming.  We own Sands® Macao, The Venetian® Macao, The Plaza® Macao, The Parisian Macao, and The Londoner® Macao.  We also own Cotai Expo, one of the largest convention and exhibition halls in Asia;  Macao's largest entertainment venue, the Cotai Arena;  the 1,800-seat luxury Venetian Theatre; the 1,200-seat Parisian Theatre, the 1,700-seat Londoner Theatre, the upcoming 6,000-seat Londoner Arena and Cotai Water Jet, one of two major high-speed ferry companies operating between Hong Kong and Macao.  Our luxury and mid-market retail malls feature over 750 shops with well-known retail brands.  Our combined properties feature approximately 12,400 hotel rooms and suites and approximately 150 different restaurants and food outlets.

Our business strategy is to develop Cotai and to leverage our integrated resort business model to create Asia's premier business, leisure, convention and gaming destination.  With the addition of The Parisian Macao in September 2016, our Cotai footprint comprises four interconnected integrated resorts, which leverage a wide range of branded hotel and resort offerings to attract different segments of the market.

We are always committed to giving our team members a whole host of the BEST the company has to offer.  We offer endless opportunities for you to shape your career with us.  By working among many talented and specialized teams, talents like you not only gain valuable work experience but also acquire a multitude of indispensable skills which can help you advance along the way.

So join us now!  Seize the amazing opportunities to build your future with us!