Assistant Manager - After Sales Service & Quality
Fendi Asia Pacific Limited
- Company Industries：Wholesale / Retail
Job Information
- Post Date：2018-04-06
- Career Level：Middle
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Inventory / Warehousing Supply Chain Sales - Sales Management
Job Description
Job Summary
Responsible for developing, leads and managing the after-sales service processes and systems flow in accordance with defined objective and strategies, customer requirements and standards in Asia-Pacific regional zone. The responsibility covers the coordination as well for retail store packaging forecast, ordering and delivery.
Key Responsibilities and Accountabilities
-Manage daily operation in spare part request, customer care hotline enquiries, stock claim issue following up with credit note, spare part inventory control and supply to external repairing centers in Asia
-Manage SAP system operation enquiries and conduct an appropriate training and development to each country
-Maintain product quality flow by enforcing quality assurance guideline, government requirements and support after sales service processes and issues
-Manage and improve each country defective stock situation and defective rate
-Manage each external repairing centers’ performance, quality, product inventory & spare parts inventory, stock take, database and rate to ensure smooth repair flow with high quality
-Follow up quality issue return and repair, outstanding credit note claim cases and outstanding spare part request cases
-Coordinate retail store packaging forecast, ordering and delivery including each country, travel retail and franchisee
-Lead quality, repair centre and after sales service processes and systems start-up and improvement projects in Asia
-Manage project plan, scope, objective and schedule for on time completion of the project
-Support product counterfeit custom inspection and ad hoc projects in Asia
-Prepare product quality and defective locations reports by collecting, analyzing and summarising information and trends
Job requirements
-Degree holder with minimum 5 years relevant experience in project management or logistics, preferably in automotive industry or consulting firm
-Strong analytical, project management and organisational skills
-Interpersonal skills in dealing with different level of people
-Ability to prioritize, evaluate data and result oriented
-Proficient in MS Word, Excel and PowerPoint
-Good command of English, Cantonese and Mandarin
-Travel is required
Company Info
Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate
and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.
Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready
and willing to face the new challenges that the future holds.
Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming
a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.
Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment
that allows for maximum performance, awarding individuals' contributions to the success of the team.
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