Customer Service Officer 客戶服務主任

Responsibilities 職責:

• Handle hotline services and answer enquires in professional and efficient manner
  以專業且高效率態度為顧客提供熱線服務及解答電話諮詢
• Handle and follow up complaints as well as provide appropriate analysis, and report to management on time
  處理及跟進客戶投訴，作出適當分析並及時向上級匯報
• Follow-up overdue invoices with clients
  經電話跟進客戶逾期賬單之繳款安排
• Promote company product and service via phone and encourage customers to use in long term
  致電客戶推廣及鼓勵長期使用公司產品和服務
• Support administrative work, for example data entry and report preparation
  支援一般文書工作，如資料輸入及準備報表
• Handle ad hoc assignments as assigned
  處理部門主管委派的工作
  
  
  

Clerk 文員

Responsibilities 職責:

• Assist in administrative work for processing new applications
  協助處理客戶申請之文書工作
• Verify application information with customers over the phone; explain company terms and conditions
  聯絡客人核對資料，講解公司條款
• Perform data entry, filing and report preparation
  負責資料輸入，文件儲存及報告表準備工作
• Support general office work
  支援一般辦公室工作
• Handle ad hoc assignments as required
  處理部門主管委派的工作

Requirements 入職要求:

• F.5 or above
  中五程度或以上
• At least 2 years work experience (For Customer Service Officer, at least 1 year customer service experience is a must)
  兩年或以上工作經驗 (客戶服務主任應徵者，必需具有一年或以上客戶服務工作經驗)
• Fluent in Cantonese, high proficiency in English and Mandarin is definitely an advantage
  流利廣東話，具備良好英語及普通話獲優先考慮
• Proficient in PC Skills including MS Word, Excel and Chinese Word processing (MUST)
  熟悉電腦操作包括MS Word、Excel，及中文打字 (倉頡/速成)
• Responsible, self-motivated
  有責任感、上進心

Work Location: Montery Plaza, Kwun Tong

工作地點：觀塘萬泰利廣場

Working hours: Monday to Friday 09:00-18:00

工作時間：星期一至五，09:00-18:00

Benefit: Bank Holidays, Annual Leave, Year-end Bonus

福利：銀行假期，有薪年假，年終奬金

(Data collected will be used for recruitment purpose only)

Pioneer Dynamic Limited is always one of the key players in fuel card agent industry.  We provide a secure way for driver to manage their fuel usage.  In the last 10 years, number of our customer stably increases.

In order to better serve our customers, we sincerely invite all kinds of talents to join our team and grow with us!

鋒生有限公司是油咭代理行業的先鋒，多年來為駕駛者提供方便、穩健的入油管理服務，過去十年累積客戶數目穩步上揚。

為向客戶提供更優質服務，我們誠邀高質素的人才加入我們的團隊，與我們一起共同發展。