Responsibilities:

• Provide service experience to customers in resolving their inquiries/issues on membership enrollment, membership programs, placing orders, order status, shipment, etc. via telephone and email
• Ensure that calls and emails are handled according to the company’s service level
• Proactively keep customers updated on the status of unresolved enquiries
• Update information in the data base on a regular basis to ensure that customers are being provided with accurate and sufficient information
• Follow-up customers' complaints promptly to ensure customer's satisfaction
• No Sales Involved
• Other duties as assigned

Requirements:

• F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh graduates may also be considered
• Fluency in Cantonese, ability to speak and write in English
• Knowledge in Chinese word-processing and Microsoft Office
• Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers

We Offer:

• 5-day work week
• Attractive remuneration package
• Medical and dental coverage
• Employee recognition program
• Performance bonus
• Free product and Staff discount
• Fun and friendly workplace

Interested candidate please submit your application with detailed resume and expected salary by clicking "Apply now" button below.Only short-listed candidates will be notified.  All personal data will be kept in strict confidence and only be used for recruitment purpose.