Job Duties:

• Provide helpdesk support to users and troubleshoot issues on all IT aspects including hardware, software and system network
• Provide first line technical support for IT issues or ad-hoc IT-related tasks during and beyond office hours
• Facilitating the enhancement and maintenance of internal systems and related hardware/equipment, including UAT, supporting, troubleshooting and evaluation
• Conduct tracking for resources and assets to ensure smooth IT operations
• Procure & Maintain IT asset and software licensing inventory
• Assist IT manager to manage specific tasks in projects and IT services
• Require to perform preventive maintenance work and non-urgent backend support activities in non-office hour
• Require outdoor work if necessary

Candidates should:

• Holder of Higher Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline
• 1-3 years of relevant experience in IT support
• Understanding of networking concepts: TCP/IP, LAN/WAN, VPN, DHCP, DNS, Routing, Switching and Firewall
• Good knowledge in Microsoft Windows platform (including server and active directory administration & maintenance) and virtualization technologies
• Familiar with PC software and hardware knowledge support
• Knowledge in DBMS, CMS, web development & management, cloud technology, Linux server and VBA programming will be a definite advantage
• Excellent problem solving and analytical skills
• Willing to learn and adopt new technologies
• Detail-oriented, well-organized, self-motivated, independent and able to work under dynamic environment

Interested parties should send application letter with full CV and expected salary to Manager – Administration, HR & Finance by e-mail.  Prospective candidates are required to undergo Sexual Conviction Record Check.

Our web-site:  https://www.ayp.org.hk
(Data collected will be used only for recruitment purpose.  Only shortlisted candidates will be contacted.)