Our client is one of the leading life insurance company in the region. They are urgently hiring a Customer Experience Manager to join the team.

 Job Duties:

• Initiate and drive improvement projects by identifying the improvable areas via analysis on customer verbatim to enhance the overall customer journey
• Providing quality and timely services to customers, either internal and external distribution channel
• Assist in various initiatives in alignment with company's strategic development for excellent customer experience and operational efficiency
• Oversee the planning, execution process for service improvement projects

Requirement:

• Degree holder in any disciplines
• Minimum 10 years' experience and preferably 8 years at management level in life insurance
• Solid Customer relationship management experience
• Excellent customer-service mindset with effective interpersonal and communication skill
• Proficient in MS Word, Excel and Chinese Word Processing 

Interested candidate please APPLY NOW with updated CV, current and expected salary.

The IPS Group was the first specialist insurance and financial services human resources consulting group in the UK. It was incorporated in 1969 and has grown to be the largest specialist such consultancy in the UK with seven offices in England and one office in Chicago, USA, Hong Kong, Singapore and Shanghai.

IPS Group Asia Ltd has been set up to provide IPS's existing international clients with a broad range of Human Capital related services in the developing markets of Asia. IPS Group Asia has adopted a wide business model in the Asian and Middle Eastern markets because its insurance and financial services clients require support in a whole range of activities. IPS has developed a network of associates and technical experts who are considered leaders in their respective fields. These individuals are used to provide clients with support in a number of areas that ultimately result in technical knowledge transfer to local practitioners.