Responsibilities

• Maintain high visibility during service hours to ensure smooth running of operations, ensure members’ satisfaction of our club services and to improve members’ experience at club
• Build and maintain relationship with members, encourage repeat visits and record member profile and preferences
• Introduce K11 Musea latest promotion program to members and assist them for KLUB points registrations
• Assist in product / services  promotion, upselling and improving sales performance, including but not limited to tea, beverage, wine and art pieces
• Provide general administrative support to Gentry Club, including procurement, general operations, etc.

 Requirements

• At least 1 year of related experience in luxury retail brand or 5-star hotels or high end private clubs 
• Preferably hotel banquet an coordination experiences  
• Energetic, pleasant and passionate about innovative services
• Good command of English and Chinese (Cantonese and Mandarin)
• Strong customer service, telephone, presentation and interpersonal skills.

About K11 Group

Founded in 2008 by entrepreneur Adrian Cheng, K11 Group combines art and commerce in commercial and residential real estate, and a growing portfolio of brands across different sectors in Greater China and around the world. Marking its 10th anniversary, K11 Group announced its most ambitious Museum-Retail development K11 MUSEA in June 2018, situated at the heart of the new $2.6bn Victoria Dockside art and design district developed by parent company New World Group in Hong Kong, scheduled to fully open in 2019. In addition to its flagship K11 Art Malls, K11 Group also operates K11 ATELIER, a network of office buildings for the next-generation workforce; luxury residences for worldly travellers K11 ARTUS; open education platform K11 Kulture Academy; the terrarium-inspired transformative retail concept K11 Natural; consulting and market research institution K11 Chinese Millennials Taskforce; and K11 Art Foundation, China’s first not-for-profit to incubate Chinese artists and curators.

K11 Group is based in Hong Kong and has operations in Greater China, as well as investments in Europe and the US.

Through K11 Group, Cheng’s stated aim is to constantly innovate and “connect China’s cultural ecosystem and its emerging millennials and Generation Z with the world”, creating a new global identity for Chinese millennials. By 2023 K11 Group will have gained a footprint in nine cities across Greater China.