Your new company

• A well established bank is looking for a Complaint Handling Senior Officer to join their Complaint Team

Your new role

• To be the focal point for the Bank in managing the customer verbal and written complaints received from different channels.
• Ensure timely investigation and resolution according to pre-defined standards, and timely logging in the system for clear and complete record purposes.
• Work closely with key stakeholders such as internal compliance team and external regulators and maintain good working relationship.
• Identify areas for improvements and prepare reports for enhancing service quality.

What you'll need to succeed

• 3+ years of working experiences in Complaint Handling or Customer Service in the Banking industry.
• Sound knowledge in banking products.
• Proficient communication skills in written and spoken English and Chinese Cantonese and Mandarin.
• Bachelor degree in the related field.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can also send Keith your updated CV to [email protected]
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

Operating across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments, Hays placed 67,000 candidates into permanent jobs and around 220,000 into temporary assignments in the 2016 financial year. Our breadth and depth of expertise has enabled us to power the world of work for many decades.

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