You will contribute to the total customer satisfaction by providing general helpdesk support to end users for a well established public utility organization. 

Your role

• Provide technical support via phone and email to address query/incident reported from users
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement

To succeed in this role

• Diploma or above in Information Technology or Computer related disciplines
• Ability to multi-task in a fast-paced environment
• Familiar with IT Applications/systems (e.g. Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage, WiFi and basic network knowledge)
• Willing to take shift duty (5 days per week)
• Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

Candidate with more experience will be considered for the position of Senior Customer Service Executive  - Helpdesk.

We offer to full-time staff:

• 14 days' paid annual leave
• Join-in Bonus
• Staff Referral Bonus
• Attractive incentive bonus (if applicable)
• Structured training programme
• Comprehensive medical coverage, including clinical and hospitalization
• PCCW Group Staff Discount