Job Responsibilities:

• Handle inbound customer inquirie via phone, email, and chat.
• Actively listen to customers, understand their needs, and provide timely and effective solutions/advise.
• Maintain detailed records of all customer interactions in the company's CRM system.
• Collaborate with team members and supervisors to continuously improve customer service processes and procedures.
• Escalate complex issues/enquiries to senior customer service representatives or relevant departments as needed.

Contract Period:

6-month contract

Working Time:

Monday to Friday, 9:00 AM to 5:30 PM

Location:

Tsim Sha Tsui, Hong Kong

Required Skills and Qualifications:

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities to handle a variety of customer queries and concerns.
• Proficient in using computer systems, customer relationship management (CRM) software, and other relevant technology.
• Flexible and adaptable, with the capacity to handle multiple tasks
• Proven track record of providing exceptional customer service and maintaining a positive, professional demeanour.
• High school diploma or equivalent, with 1 year or above of relevant customer service or call centre experience preferred.

Salary

• Salary up to 22,000 per annum, depending on experience and qualifications.