(Sr.) Customer Services Executive

Responsibilities
 

• Work with cross functional teams to pursue customer service excellence
• Respond to enquiries, requests and complaints from customers through inbound calls, email such as WhatsApp in a professional manner so as to align with the corporate image.
• Prepare correspondence to the requests, complaints and enquiries from customers through emails or letters.
• Assist in monitoring performance and productivity of the team in order to meet the service standards and KPIs.
• Upgrade and maintain customer database and customer service related systems for high quality of customer service .
• Handle internal enquiries and collaborate with internal departments
• Prepare monthly customer service reports for management review
• Perform multiple tasks to provide operation and documentation support
• Any ad-hoc duties assigned by manager/supervisor

Requirements
 

• Higher diploma/ associate degree or above
• At least 2 years experience in customer services
• Customer-oriented with excellent interpersonal skills
• Knowledge on MS Office applications and Chinese Input is a must
• Good command of written and spoken English, Cantonese and Putonghua