Responsibilities: 

• Ensuring all Site Content Ops work is aligned with the brand DNA, company values, culture, and strategic guiding principles.
• Manage the digital production workflow to create and deliver all eCommerce and digital assets, such as seasonal creative, online media placements, and platform enhancements.
• Manage, coach, and inspire a small team in Hong Kong to help deliver various projects.
• Collaborate closely with the eCommerce and digital marketing teams to service all APAC markets
• Execute and distribute digital creative for the site content and online partnership business.
• Route all creative and changes through the appropriate stakeholders for review and approvals.
• Maintain vendor relationships and track vendor deliverables.
• Create technical briefs in collaboration with regional ecommerce and/or marketing teams, and publish content via vendors as applicable to each country's operating models.
• Ensure the creative/design team delivers high-quality, on-brand designs on time.
• Effectively communicate and liaise with interdepartmental teams, including marketing, IT, ecommerce, wholesale, legal, and global creative teams, on the digital content needs of the ecommerce businesses.
• Identify, implement, and collaborate on process improvements.
• Proactively monitor the brand's digital properties across devices, channels, and markets.
• Support the quality assurance of new creative design pages and production defects.
• Collaborate with internal design teams at the Global HQ to bring local content to life on digital flagship properties.
• Stay up-to-date on global and country-level consumer marketing calendars, and effectively manage project timelines to deliver all campaigns on time, on-brand, at all times.
• Maintain the consumer at the center when creating digital experiences across various digital platforms.

Requirements:

• Minimum of 5 years’ experience managing digital projects, especially digital content in an ecommerce or digital agency environment
• Experienced and able to manage a small team covering multiple different cultures and extremely organized to balance all the different digital projects
• Understands creative development and digital project processes
• Can effectively manage multiple projects and priorities across various channels
• Performs well in a fast-paced, changing environment
• You are also a strong communicator and relationship builder; a hands-on and independent self starter; and a creative thinker and problem solver
• Experience with ecommerce platforms preferred
• Experience with vendor/external agency management
• Agency experience is highly appreciated
• Familiar with Ecommerce Operation Platforms; SFCC is highly valued
• English fluency/advance knowledge is a must; fluency/advanced knowledge of Mandarin, Cantonese and other Asian languages is highly valued
• Knowledge with APAC ecommerce market is a huge plus