Our client “Optimum Solutions (Hong Kong) Limited” is seeking an APS Global Prime Finance Incident Manager  to join their company!  

What you’ll be doing? 

• Be the initial point of contact for Incident Management queries and escalations. 
• Lead Major Incidents, facilitate both technical and non-technical bridge calls. 
• Co-ordinate with the teams involved in incident investigations and manage communications internally. 
• Produce and manage post incident review. 
• Chair the incident and problem review meetings and assigned action/task tickets to remediate problems. 
• Post incident, update wiki to ensure known errors and workarounds are documented for the support team. 
• Collaborate with development, infrastructure, DBA etc on incidents and problems where possible. 
• Work closely with application support teams to improve incident management processes. 
• Relationship Management, build partnership with key stake holders and global GPF team. 
• Engage actively with stakeholders including head of trading desk and technology managers. 
• Work with counterparts globally and ensuring there is a common/collective approach to issues/problems. 
• DR Drill – coordinate and participate annual DR events. 
• Operate in a ‘follow the sun model’ to ensure issues are resolved globally. 

Who are they looking for? 

• University qualification with IT Major 
• Minimum 5+ years working experience with incident management, problem management and application Support.  
• Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc). 
• Demonstrable strong working knowledge of ITIL Service Management framework. 
• Excellent interpersonal skills. 
• Experience using tools: ServiceNow and Jira. 
• Self-sufficient drive and ability to work round blockers in a sustainable manner. 
• Good prioritization skills, with the ability to work in a fast-paced environment. 
• Excellent interpersonal and communication skills and excellent problem-solving abilities. 
• Prior experience in a Client Services / Production management’s role.  
• Good time management and ability to prioritize work. 
• Working knowledge of UNIX, Linux operating system. 
• Proficient in SQL and Shell scripting. 
• Experience with Perl/Shell scripting, Excel, and VBA. 
• Experience with managing platforms in Linux and Windows environment. 
• Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace. 
• Experienced and understand Agile methodology. 

Why you should consider this opportunity: 

 
Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as 

• 12 days of Annual Leave 
• Medical insurance

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!  
 
 All information received will be kept in strict confidence and will be treated only for employment-related purposes. 

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