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Customer Services Officer, Venue Operations (Performing Arts)

West Kowloon Cultural District Authority

  • Company Industries:Others

Job Information

  • Post Date:2025-10-24
  • Location:Tsim Sha Tsui, Yau Tsim Mong District
  • Language Required:English Chinese
  • Employment Type:Full time
  • Job Function:Customer Service - Manager

Job Description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.


You will be responsible for:

  • performing information counter duties and responding to enquiries;

  • providing show usher services;

  • managing the cloakroom and service bar with sales transactions;

  • maintaining smooth operation of the performing arts venues and events by delivering excellent customer services;

  • providing event support; and

  • handling ad-hoc tasks as assigned.


You should:

  • possess higher diploma or above with preferably 1-2 years of relevant experience in venue operations in performing arts venues, tourism, and/or hospitality sector;

  • preferably have usher experience in performing arts venue or have good knowledge of front-of-house operation / event operation;

  • be service-oriented with professional customer service skills and positive service attitude;

  • be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays; and

  • be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.


For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.


07-11-2025


Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.


All related information will be kept up to 24 months and all personal data will be destroyed afterwards.


For more information, please visit https://www.westk.hk or contact:


Fiona Yung /+852 22002549

Company Info

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.
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