Work actively and independently regarding fraud prevention and investigation of credit card fraud cases. Contacting customers, law enforcements and card associations for fraud related matters.

Main Responsibilities:

• Perform fraud cases investigation by gathering and reviewing information, make suggestions for fraud investigation results

• Handle fraud prevention by anaylse & recommend new fraud trends, take necessary actions in a timely & professional manner to minimize fraud loss

• Assist in law enforcement institutions and Retail Credit Department in fraud related matters

• Contact cardholders for fraud related issues and provide support such as arranging card replacement when the accounts are at risk

• Support team / section head and undertake the assigned roles and tasks

Incumbent Requirements:

• University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience

• Sound knowledge of Credit Card Fraud / Customer Services Experience

• Knowledge of Credit Card Dispute Rules & Regulations will be an advantage

• Good command of spoken and written in English and Chinese

• Candidate with the qualification of Certified Banker is an advantage

Please note that only shortlisted candidates will be notified.

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.