About MUFG Retirement Solutions

MUFG Retirement Solutions is a division of MUFG Pension & Market Services. We are a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

We partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

The Role

• Deliver outstanding member experience through excellent customer service on inbound and outbound calls 

• Provide efficient and effective solutions to members' needs

• Demonstrate subject matter expertise on Pensions schemes/ processes/ procedures

• Investigate and take ownership of complex member queries 

• Be an active team player and participate in team meetings to discuss, share ideas and celebrate achievement of team goals

• Work to achieve personal and team KPIs

• Support leaders and colleagues within the Contact Centre in delivering results

• Keep abreast of current industry related information and changes

• Actively contribute to continuous process improvement

• Adhere to all relevant legislative requirements for the role, and comply with MUFG Pensions & Market Services’ Privacy policy and procedures

We're Looking For

• 1-3 years experience in customer service industry, call centre experience preferred

• Knowledge and experience in Pensions is an advantage

• Higher diploma or above in any disciplines

• Strong customer service skills with a focus on member experience

• Good written and verbal communication skills in English, Cantonese and Mandarin, and a pleasant phone manner

• Ability to identify clients’ needs and take action to provide solutions

• Willing to alter shift schedules to meet operational demands when required

• Proven track record of being reliable and punctual in a structured environment

• Ability to display empathy and resilience when handling difficult or sensitive calls 

• Ability to work under pressure and achieve set targets

• Open to feedback and have a desire to develop professionally

• Intermediate computer skills (MS Office suite), with excellent attention to detail and accuracy

• Ability to work across digital media platforms and provide front line technical support

• Keen to work in, and develop a career within the pensions industry

Apply Now!
Ready to take the next step in your career? Apply now with your resume stating your notice period, current / last and expected salary for our consideration.

Our Culture
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or caretakers' responsibilities.

MUFG Pension & Market Services is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes only. Applicants who are not contacted over one month may consider their applications unsuccessful and their information will be destroyed after one year.