Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customer enquiries and requests on life and health insurance products in a professional manner with tactful service skills.

 

Job Responsibilities:
 

• Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.

• Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.

• Arrange follow up call to respond to customer feedback in a timely and professional manner.

• Assist team leaders to handle escalated case by offering the best alternative to client.

• Provide on-the-job support to junior team members on complex enquiries.

Job Requirements:
 

• Tertiary education, passed IIQE Paper 1, 3 and 5

• 5 years of experience in Customer Service / Call Centre experience

• Experience insurance or financial industry will be an advantage

• Good written/spoken English/Chinese (including Putonghua)

• Proficient in Microsoft Office

• Customer focused and result oriented

• Highly organized and able to meet tight deadline

• Good analytical and problem solving skills

• Able to work independently under pressure and adapt to changes

• Able and enjoy working with people of diverse backgrounds, with good interpersonal skills

• Candidates with less experience may be considered as Officer

Join a team who understands that at the core of what we DO, is people.

Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.

Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Visit our website to learn how Prudential delivers inclusive growth, driven by its diverse workforce and an empowering culture. 

Prudential emphasizes a culture known as The PruWay, characterized by passion, enterprise, and responsibility. The brand is dedicated to being a partner and protector for individuals and their futures, leveraging its rich global heritage while focusing on innovation. As a leading insurer in Hong Kong with a strong presence in Asia and Africa, Prudential offers a wide range of protection, savings, and investment solutions through a robust distribution platform. They seek talented individuals to help shape the future and promise to provide opportunities for personal and professional growth while maintaining a healthy work-life balance.