We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one. 

We are offering......

• 15 to 18 days Annual Leave

• Full Paid Leave (16 weeks Maternity / 14 days Paternity)

• Discretionary Bonus

• Free Priority Pass Membership (unlimited Airport Lounge access)

About this role...…

• Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively

• Deliver quality customer services to members and other stakeholders

• Responsible for all membership related administration works

• Prepare monthly billing and reports in a timely manner

• Perform any ad-hoc tasks as assigned

You might fit for the role if you have...…

• Diploma or above in business administration or related discipline

• Experience in customer services in travel industry is preferred

• Excellent communication and problem-solving skills

• Proactive, detail-minded and able to work multi task in a fast-paced environment

• Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

If you are interested in the roles and willing to take up new challenges, please send full resume with latest and expected salary by clicking Apply Now.

To learn more about us, please visit our website at https://www.prioritypass.com/en

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.