About the Role:

We're looking for energetic, flexible team players to join our Community and Lifestyle Team for properties in Hong Kong to ensure we are consistently delivering on our brand promise to our residents and curating and cultivating a strong sense of community in a fast-paced environment. Selected candidates will be trained to deliver exceptional customer service, curating on-property events. They will report to the Senior Manager – Community & Lifestyle Team.

Responsibilities:

• Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects 

• Creating a warm and welcoming environment for our residential community 

• Recognizing and anticipating/reacting to the changing needs, expectations, and emotions of our residents, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible residents’ experience 

• Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with properties

• Be the go-to person for residents and co-ordinate with on-property operations team to resolving residents’ issues with professionalism and patience 

• Reporting on resident suggestions with creative ideas to enhance living experience 

• Conducting property viewings to support our leasing strategy when needed 

Requirements:

• Strong people skills – approachable, a good listener, empathetic and a team player

• A minimum of 2 years of professional working experience with extensive time in customer-facing setting 

• Background in boutique hotel, serviced accommodation or co-working, start-up environments will be a plus 

• Experience in coordinating events will be a plus 

• Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment 

• Enjoy interacting with people and being a part of a multicultural and international work environment

• Flexibility in schedule - work hours will be shift-based between a morning shift and an evening shift 

• Presentable and with a pleasant personality

Weave Living is an Asia Pacific’s leading lifestyle-focused rental accommodation brand. We have re-imagined home with our beautifully designed, intelligent and professionally managed living options, including private co-living spaces, studio bedrooms and luxury serviced suites in prime central city locations. Our vision is to bring together a diverse community of global citizens to our inspiring spaces where they can thrive in a hassle-free city living environment. We are a portfolio company of leading global private equity firm Warburg Pincus.