CS Supervisor (3PL, 336k/ann, Siu Lik Yuen)
Aacurapid (Hong Kong) Ltd
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2025-11-13
- Location：Tsuen Wan District
- Language Required：English Chinese
- Salary：$20,000 – $28,000 per month
- Employment Type：Full time
- Job Function：Manufacturing
Job Description
Customer Service Supervisor (3PL)
📍 Hong Kong ｜ 💼 Retail / FMCG Supply Chain
Our client, a leading 3PL logistics company, is looking for a Customer Service Supervisor to lead a team and ensure top-notch service to key clients.
Key Responsibilities
Lead and coach a team of Customer Service Representatives
Handle escalated customer issues and provide quick solutions
Build strong relationships with key clients
Oversee order processing, shipping instructions, and documentation
Work closely with Operations, Warehouse, and Finance to solve billing, tracking, and service issues
Monitor KPIs like CSAT, response times, and resolution rates
Requirements
5+ years of customer service experience, including 2+ years in a supervisory or team lead role (Retail/FMCG experience preferred)
Strong communication, problem-solving, and people management skills
Proficient in Microsoft Office
Good command of English and Chinese
Candidates with more experience may be considered for a more senior post
Company Info
Please apply with full resume by:
Email: [email protected] or click
APPLY NOW below.
| Position | Company | Location | Update |
|---|---|---|---|
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