Manage a team of service, cleaning and kitchen staff, as well as the other resources (i.e. employee working hours, staff training, stores management), in close collaboration with the Lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth Lounge operation.

What you will be doing: 

• Ensure that all customers are afforded the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. 

• Interact with Lounge customers to gain feedback on service/product.

• Oversee staff performance, train and coach staff to ensure a smooth operation.

• Ensure personnel and food hygiene, as well as housekeeping standards in the Lounge food service areas and kitchen are adhered to, as per regulated Hygiene & Safety standards.

• Plan and delegate tasks to the team members before the beginning of each shift.

• Ensure that all assigned staff comply with the documentation requirement of updating work logs, records and timesheets to ensure a smooth operation. 

What we are looking for: 

•        Holder of Diploma or above preferred

•        Minimum of 2 years’ relevant experience in catering or hotel property/security management experience at supervisory level in hospitality industry and dealing with premium customers

•        Strong leadership skills, mature, outgoing & guest oriented, good communication skills

•        Proactive, enthusiastic , strong sense of responsibility and positive thinking

•        Strong conflict resolution/management and decision-making skills

•        Good command of spoken and written English and Chinese

•        Shift duty is required

•        Work in Airport Lounge

  
  Benefits:
  
  -  Eight days off per month 
  -  Attendance Bonus
  -  New Joiner Bonus
  -  Medical Insurance 
  -  Meal Allowance
  -  Transportation Allowance
  -  14 days Statutory Holiday 
  -  10 days annual leave from starting 
  -  Career advancement opportunity 

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.