Our client is a well-known financial organisation and has a sizeable IT team in Hong Kong. They are currently looking for a VIP Support to join their service delivery team. The selected candidate will be responsible for providing technical support and assistance to end users, ensuring seamless operation of IT systems, applications, and devices. The role initially offers a 12-month contract with the possibility of renewal.

Responsibilities of the Role:

• Provide technical support to VIP users
• Provide on-site technical support in software and hardware and perform troubleshooting end user workstation
• Support for mobile device, AirWatch installation and Enrolment
• Diagnose and resolve end-user IT issues, including operating system errors (Windows, macOS), application malfunctions, and connectivity problems, using ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Develop and deliver basic training sessions or one-on-one support to enhance end users' digital literacy and proficiency with organizational tools and applications.

Requirements of the Role

• Degree Tertiary or above qualification in IT, Sciences or a related field
• Minimum 3 years of VIP support experience
• Strong in Microsoft Office, Adobe Acrobat Pro DC and English/Chinese Word Processing
• Experience in MS Windows 10 and PC hardware/software
• Knowledgeable in Cloud application and SCCM

Interested candidates should send their CVs in Word format to Cass.Tse@connectedgroup.com

ConnectedGroup is an executive search and recruitment firm with offices in Hong Kong and China. We work across a number of industry sectors providing cross-functional recruitment. Our specialisms are Financial Services, Legal, Manufacturing, Supply Chain/Sourcing, Industrial, Technology, Strategy & Transformation, Life Sciences, Consumer and Retail/Luxury Goods, Hospitality, Sales, Marketing & Communications, Corporate Functions/Administration (Human Resources & Talent Acquisition/Finance/Accounting/Professional Support), Property & Real Estate.

All information is used for recruitment purposes only. Although we endeavour to respond to every applicant this may not always be possible so if you receive no response within 60 days, please consider your application for this specific vacancy to be unsuccessful. We will contact you with the next vacancy that matches your profile.

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