Our client is a renowned company in Tourism industry. They are seeking a Customer Service Officer - B2C to join the dynamic team.

Responsibilities:

• Professionally manage phone calls, emails, and live chat inquiries from members and clients, providing effective solutions.
• Provide high-quality customer service to members and other stakeholders.
• Oversee all administrative tasks related to membership.
• Prepare monthly billing and reports promptly.
• Carry out any additional tasks as assigned.
• Shift duties required (8:30am - 5pm or 10am - 7pm).

Requirements:

• Diploma or above
• Preferred experience in customer service related duties, B2C would be a plus.
• Strong communication and problem-solving abilities.
• Proactive, detail-oriented, and capable of multitasking in a fast-paced environment.
• Excellent proficiency in written and spoken English, Cantonese, Mandarin, and Japanese (N1 level preferred, N2 would be considerd).

Our client offers competitive compensation and benefits, as well as a dynamic and fast-paced work environment. If you are looking for a challenging and rewarding career opportunity, apply to this exciting position by sharing your resume (in word format) with Miyako Ho ( miyako.ho@connectedgroup.com ).

For a comprehensive list of current opportunities, please visit www.connectgroup.com.

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#ConnectedGroup

ConnectedGroup is an executive search and recruitment firm with offices in Hong Kong and China. We work across a number of industry sectors providing cross-functional recruitment. Our specialisms are Financial Services, Legal, Manufacturing, Supply Chain/Sourcing, Industrial, Technology, Strategy & Transformation, Life Sciences, Consumer and Retail/Luxury Goods, Hospitality, Sales, Marketing & Communications, Corporate Functions/Administration (Human Resources & Talent Acquisition/Finance/Accounting/Professional Support), Property & Real Estate.

All information is used for recruitment purposes only. Although we endeavour to respond to every applicant this may not always be possible so if you receive no response within 60 days, please consider your application for this specific vacancy to be unsuccessful. We will contact you with the next vacancy that matches your profile.

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