Key Responsibilities

• Gather and analyze business requirements for insurance and AI-related projects.
• Drive end-to-end SDLC activities: documentation, user stories, and functional specifications.
• Collaborate with agents and internal teams to ensure smooth adoption and training.
• Support AI chatbot and customer app development, ensuring alignment with business goals.
• Conduct workshops, UAT, and stakeholder communication for successful delivery.
• Identify process improvements and contribute to digital strategy.

Requirements

• Experience: 3-8 years as Business Analyst (insurance domain preferred)
• Strong understanding of SDLC, requirement gathering, and user story delivery.
• Familiarity with insurance products, POS systems, and agent workflows is a plus.
• Knowledge of AI concepts and willingness to learn emerging technologies.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Ability to work independently and manage multiple projects simultaneously.

Ambition is a leading global boutique recruitment business listed on the Australian Securities Exchange. With coverage across Hong Kong, Singapore, Kuala Lumpur, Sydney, Melbourne, Brisbane, and London, we specialise within the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement and Technology.