About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Rooms Controller, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Coordinate guest arrivals and departures, including room assignments, check-ins, check-outs, and group bookings.

• Manage reservations and room status, handling cancellations, duplicate bookings, overbookings, and out-of-order rooms.

• Ensure billing accuracy and secure payments, while maintaining proper documentation and verifying guest information.

• Monitor daily operations, run reports, and follow up on guest requests to ensure service excellence.

• Support the team as needed, performing additional duties assigned by the Supervisor to maintain smooth front office operations.

About You

• Minimum 3 years of Front Office experience, preferably in international Hotels of similar scale.

• Motivated, customer-focused, and results-oriented, with a passion for delivering exceptional service.

• Strong leadership, organizational, multitasking, and interpersonal skills to thrive in a dynamic environment.

• Excellent command of spoken English and Cantonese; proficiency in Putonghua is an advantage.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.

• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 / 2733 8780

WhatsApp: (852) 5582 8849

Email: coehr.hk@shangri-la.com

Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. We are part of the Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world.