A Career with Hang Seng Bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our team as Manager, Collections (Restructure).

Principal responsibilities

• Perform oversight on outsourced collections operations

• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market

• Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection services

• Support Global Standards and Regional Credit Control Services related projects and initiatives

• Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs

• Handle and manage debt restructuring cases and high risk account review; represent the bank to attend industry meeting and liaise with Outside Trustee on restructure loan related matters

• Handle and manage Third Party engagement (TPEM)

Requirements

• University degree in a related discipline OR other relevant qualifications

• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products

• Good understanding of portfolio management technique including analytics 

• Strong interpersonal / leadership skills

• Proficiency in both English and Chinese, fluency in Putonghua an advantage

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers
 
https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.