工作匯報至：貴賓室主管 

為了成為世界上最傑出的服務品牌之一，優質服務是我們的核心品牌價值。

成為貴賓室服務員, 你將在貴賓室中擔任重要的角色，向顧客展示「設想周到」、「盡心盡力」和「積極求進」這三個關鍵品牌理念，透過了解顧客所需並提供無微不至的貴賓室體驗，讓所有關鍵時刻都令人難忘。 

主要職責

• 以熱情和專業的態度為顧客提供優質服務

• 介紹菜單、下單並提供餐飲服務

• 具備對餐飲的專業知識，並根據顧客需求作出推薦

• 了解顧客需求並提供優質餐飲服務

• 維持貴賓室整潔和餐飲庫存

• 支援主管以確保日常運營順暢及在需要時協助團隊其他成員 

入職要求

• 合法於香港受僱

• 必須年滿18歳

• 香港中學會考/ 文憑考試或持有酒店/餐飲或相關學科文憑者優先  

• 具流利英語溝通能力和書寫能力，懂廣東話及普通話者為佳

• 具機場、貴賓室、餐飲、高級餐廳、酒店或相關職位的工作經驗者優先 

• 具備良好客戶服務、細心、團隊合作精神、親切活潑、樂於助人的性格 

• 能夠在壓力下工作 

• 需要輪班工作，願意於航班延誤時超時工作 

員工福利

• 靈活的排班安排

• 擁有業界領先的培訓課程和系統化的職業發展機會

• 舒適自在的工作環境，多元共融的企業文化

• 醫療保障及彈性福利計劃

• 彈性退休計劃

• 員工及家屬均可享有機票折扣優惠

個人及申請資料

國泰航空致力於推動平等就業機會。申請人所提供的個人資料將嚴格依照本公司的《個人資料收集聲明》(https://careers.cathaypacific.com/zh/pics-page) 作招聘用途。若申請人在八週內未收到進一步通知，可視為此次申請未獲成功。我們保留您的資料記錄時間不會超過收集目的及其他合法相關目的所需的期限。若您的申請未獲成功，我們將把您的詳細資料保留在檔案中，保存期限將延長至處理申請所需的時間，或在您同意的情況下，保存更長時間以配對未來的工作機會。
 

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. 

As the Lounge Attendant, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience. 

Key Responsibilities

• Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety 

• Present menus, take orders accurately and serve food & beverages 

• Demonstrate a complete understanding of food & beverages items and make recommendation 

• Interact with customers, understand their needs and requirements, ensure high customer satisfaction during their stay

• Maintain lounge cleanliness & uphold stock levels  

• Support Supervisor to ensure smooth day-to-day operations and assist the rest of the lounge team if required 

Requirements

• Right to work in Hong Kong 

• Minimum age of 18 

• HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage 

• Standard of spoken and written English. Cantonese and Putonghua are advantages

• Relevant working experience in airport, lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage 

• Customer service-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personality 

• Ability to work under pressure 

• Flexibility to work on shift schedules and work overtime if needed 

Benefits

• Work schedules to suit different lifestyles

• World-class training and structured career progression path

• A safe and collaborative working environment which embraces a diverse and inclusive culture

• Medical coverage & other flexible benefits

• Flexible retirement scheme

• Discounted travel for you and your family 

Working Hours

• Average 8.8 hours of work per day, 22 days per month. Shift work required with starting time 5am / 3:30pm

• Working hour may vary subject to flight schedule and operational needs
   

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement (https://careers.cathaypacific.com/en/pics-page) and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.\nCathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.