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Customer Service Manager

Signity Hong Kong Ltd

  • Company Industries:Jewellery / Gems / Watches

Job Information

  • Post Date:2013-08-26
  • Career Level:Middle
  • Location:Yau Tsim Mong Area
  • Yr(s) of Exp:8 years
  • Qualification:Degree
  • Salary:Negotiable
  • Employment Type:Full Time
  • Job Function:Customer Service - Supervisor/Officer  Inventory / Warehousing  Retail Sales  
  • Benefits:Education allowance  Five-day work week  Life insurance  Medical insurance  Performance

Job Description

Job Description:

  • Manage and oversee the operations of customer service, warehouse and logistic activities;
  • Handle purchase order and stock allocation;
  • Monitor Customer Service to follow up delivery schedule and coordinate with customer;
  • Monitor the stock level and coordinate with other sales office for stock sharing;
  • Investigate stock discrepancy and provide solution and guideline to Customer Service,
  • Warehouse and dispatch team to follow;
  • Handle lost shipment through courier;
  • Handle customer’s complaints;
  • Supervise and coordinate in quarterly and annually stock taking with Auditor;

 

Requirement:

  • Bachelor degree in related professional;
  • Experience to lead a team with at least 5 sub-ordinates;
  • At least 8 years relevant working experience of which 5 years in supervisory/managerial level preferable;
  • Excellent management, interpersonal & communication skills;
  • Excellent organizing and planning skills;
  • Excellent initiative and problem solving skills;
  • Pro-active, Flexible and Strategic thinking;
  • Good sense of responsibility and pleasant personality;
  • Good command of spoken and written Cantonese, Mandarin and English;
  • Good telephone manner;
  • Proficiency in using MS Office and Chinese word processing;
  • Knowledge in Navision is preferable;
  • Experience in jewelry industry is definitely an advantage;

We offer comprehensive package including 5 working days, bank holidays and other attractive benefits to the right candidate. Interested parties, please send your full resume, current and expected salary to the HR & Admin. Manager via e-mail: recruitment@signity.com.hk

Company Info

Swarovski group company in the business of precision cut genuine and synthetic gemstones requires the following post:

SWAROVSKI STANDS FOR PASSION.
SWAROVSKI STANDS FOR BRILLIANCE.
SWAROVSKI STANDS FOR SUCCESS.

Can you see yourself driving business success to new levels? Would you like to play a major role in shaping the future strategy of a global brand? If so, take the opportunity to apply to Swarovski as

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