Customer Service Manager
Signity Hong Kong Ltd
- Company Industries:Jewellery / Gems / Watches
Job Information
- Post Date:2013-08-26
- Career Level:Middle
- Location:Yau Tsim Mong Area
- Yr(s) of Exp:8 years
- Qualification:Degree
- Salary:Negotiable
- Employment Type:Full Time
- Job Function:Customer Service - Supervisor/Officer Inventory / Warehousing Retail Sales
- Benefits:Education allowance Five-day work week Life insurance Medical insurance Performance
Job Description
Job Description:
- Manage and oversee the operations of customer service, warehouse and logistic activities;
- Handle purchase order and stock allocation;
- Monitor Customer Service to follow up delivery schedule and coordinate with customer;
- Monitor the stock level and coordinate with other sales office for stock sharing;
- Investigate stock discrepancy and provide solution and guideline to Customer Service,
- Warehouse and dispatch team to follow;
- Handle lost shipment through courier;
- Handle customer’s complaints;
- Supervise and coordinate in quarterly and annually stock taking with Auditor;
Requirement:
- Bachelor degree in related professional;
- Experience to lead a team with at least 5 sub-ordinates;
- At least 8 years relevant working experience of which 5 years in supervisory/managerial level preferable;
- Excellent management, interpersonal & communication skills;
- Excellent organizing and planning skills;
- Excellent initiative and problem solving skills;
- Pro-active, Flexible and Strategic thinking;
- Good sense of responsibility and pleasant personality;
- Good command of spoken and written Cantonese, Mandarin and English;
- Good telephone manner;
- Proficiency in using MS Office and Chinese word processing;
- Knowledge in Navision is preferable;
- Experience in jewelry industry is definitely an advantage;
We offer comprehensive package including 5 working days, bank holidays and other attractive benefits to the right candidate. Interested parties, please send your full resume, current and expected salary to the HR & Admin. Manager via e-mail: recruitment@signity.com.hk
Company Info
Swarovski group company in the business of precision cut genuine and synthetic gemstones requires the following post:
SWAROVSKI STANDS FOR PASSION.
SWAROVSKI STANDS FOR BRILLIANCE.
SWAROVSKI STANDS FOR SUCCESS.
Can you see yourself driving business success to new levels? Would you like to play a major role in shaping the future strategy of a global brand? If so, take the opportunity to apply to Swarovski as
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