The incumbent is to act as the main contact person in coordinating operation activities of the assigned customers, also supporting commercial activities, if needed.

Key Outcomes:

• Support commercial activities of key accounts along with sales manager of the assigned accounts
• Achieve and maintain operation excellence as per customer requirements
• Drive new business implementation as per customer timeline
• Being focal point of contacts for customers, local and overseas stakeholders

Responsibilities:

Commercial Support:

• Support key account managers on commercial activities such as, but not limited to, ad-hoc quotations, solution study, RFQ strategy based on operation understanding and others
• Control and update customer tariff, for distribution and execution
• Follow up solutions and quotations with customers and its acceptance accordingly

Operation / Process Management:

• Translate customer requirements to internal procedures and requirements
• Achieve and maintain operation excellence as per requirements
• Drive process excellence and its improvement including below but not limited to – SOP management, flight matrix management, forecast / peak season management, business contingency plan and others
• Re-engineer current procedures to enhance efficiency & effectiveness
• Drive preventive and corrective action plans to achieve operation excellence
• Revise SOP and distribute to internal stakeholders

Business Implementation:

• Define and agree procedures with different stakeholders including customers
• Lead implementation of new programs, coordinating with various internal stakeholders
• Review internal progress and provide implementation update
• Ensure process compliance with regular review

Communication Management:

• Function as contact for customers and overseas stakeholders in regards of operation issues which require immediate support.
• Be the main bridge between customers and internal stakeholders with good understanding of customer business

Performance Management:

• Prepare customer specific KPI or statistics for review meeting or regular reports, if needed.

Requirements:

• Bachelor degree with major in Logistics Management or similar
• At least 5 years relevant experience in Freight forwarding industry
• Good command of English and Mandarin
• Good PC knowledge including MS Word, Excel & Powerpoint, Chinese Word Processing
• Work Location: Kowloon Bay

We offer attractive remuneration package to the right candidate. Interested parties please email your resume with CURRENT & EXPECTED salary and DATE AVAILABLE to support-recruit.hk@dbschenker.com

Please quote the Job Reference Number on the subject of your application.

(All information collected will be used for recruitment purpose only)

DB Schenker is one of the leading international providers of integrated logistics services.  We provide support to industry and trade in land operations, in worldwide air and ocean freight, and in all the associated logistics services, with about 91,000 employees at 2,000 locations throughout the world. We are now inviting candidates of high caliber for the following position: