Responsibilities:

• Involve in execution of daily operations of the Concierge counter to deliver premier services to visitors;
• Handle complaints, requests and enquiries effectively and provide support to marketing activities in order to promote customer loyalties and encourage relationship build-up between tenants and shoppers;
• Coordinate with the Management Office and the Marketing Department on the execution of day-to-day mall operations and marketing activities;
• Provide recommendations and suggestions for improvements based on active collection of feedbacks from guests and tenants.

 Requirements:

• Diploma / Certificate in Hotel Management / Property Management or related discipline;
• 2 years relevant experience, preferably in Customer Service / Front Office and gained from the field of Hotel / Property Management;
• Holder of certificate in Security Personnel Permit (SPP);
• Excellent command of spoken / written English and Chinese, Mandarin speaking would be an advantage;
• Cheerful, initiative, service oriented and able to communicate with guests with different cultural background;
• Willing to work on shift;
• Fresh graduates will be considered.

We offer attractive remuneration package includes double pay, discretionary bonus, medical, comprehensive leave and retirement plan. 

Interested parties please send your detailed resume with salary expectation and contact telephone number to: Human Resources Dept, International Finance Centre Management Co., Ltd, Suite 1710, 17/F, One International Finance Centre, 1 Harbour View Street, Central, Hong Kong  or E-mail to personnel@ifc.com.hk.

(Personal data collected will be used for recruitment purpose only)