Responsibilities:

• Lead Hong Kong, Macau and overseas market’s Customer Service Centre operations (‘CSC’) and ensure its (including hotlines etc.) efficiency and effectiveness.
• Lead CSC team to deliver quality service to meet and improve customers’ satisfaction.
• Control the after sales inventory make sure in a stock level.
• Manage different regions’ customer service centre and develop the new region service.
• Prepare management reports and handle any ad hoc tasks assigned.

Requirements:

• Degree holder in business related discipline.
• At least 2 years of relevant working experience in a management / supervisory position.
• Strong leadership skills, able to work under pressure and adaptable to changes and fast growing environment.
• Excellent communication, interpersonal, negotiation and presentation skills.
• Customer service orientated, responsible and attentive to details.
• Good command of both written and spoken English and Chinese (including Putonghua).
• Good PC skills including Word, Excel, PowerPoint & Chinese input.

We offer attractive salary, comprehensive benefits to the right candidate. Interest parties please send your detailed resume with expected salary & date of availability by clicking ‘Apply Now’ 

Benefits:

• Double Pay
• Performance bonus
• Medical insurance

Personal data will be used for recruitment purpose only.

SUGAR was incorporated in France and had its first global launch at Swarovski Kristallwelten, Austria on July 15, 2013. As the founder of the first global jewelry smartphone, SUGAR has been dedicated to provide global consumers with fashionable and individualized products. The global team of SUGAR cooperates with Swarovski and professional cell phone manufacturer to combine global top design, gem custom-made philosophy and leading cell phone manufacture workmanship in a perfect manner. SUGAR wishes this inborn brilliant jewel could be shared by the women in the world.