Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Assist in implementing and developing procedures to ensure customers have exceptional experience when using the company’s services
• Communicate to customers about the company’s services and find out their requirements through surveys or face to face interactions
• Conduct customer satisfaction surveys and customer panels to collect feedback and provide analysis reports on the area for improvements
• Prepare customers monthly usage reports and maintain good relations with assigned key major accounts
• Handle key customer’s inquiries and support to follow up with internal departments for handling their requests

Does it sound like you?

• Excellent customer-service manner, communication, and problem-solving skills
• Fluency in Cantonese, English and good command of Putonghua
• Good writing skills in Chinese and English is also required
• Proficient skills in O365, media production software and Power BI is a plus
• Willingness to learn with positive mindset
• Degree holder in business, and marketing disciplines and fresh graduate is welcome
• Experience in customer service or service business is an advantage

Great People. Great Benefits:

•   Progressive career advancement opportunities
•   Continuous learning & development academy
•   Wellness program
•   Work-life coaching program
•   Volunteer Work recognition

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources & Facilities Services, Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.