RESPONSIBILITIES:

• Provide L1- 3 technical and operations support and maintain clear and comprehensive step-by-step operational guidance to assist customers in effectively resolving their queries.
• Help desk servicing, handling customer enquiry and complaints via telephone/live chat/email in a professional manner
• To build long-term relationships with customers
• Collaborate closely with different teams by promptly escalating unresolved issues through the creation and assignment of tickets
• Work with 3rd party suppliers to organize product deployment
• Assist with the merchant support team with any onboarding process
• Ad-hoc projects and tasks as required
• Need to work on shift (Sat, Sun or Public Holidays)
• Providing basic training to end users on MRS/payment terminal

REQUIREMENTS:
 

• High Diploma or above
• Experience in Helpdesk / Customer Services will be an advantage, fresh graduates will also be considered
• Basic knowledge of computer networking
• Customer-oriented mindset, and good telephone manner
• Eager to learn and outgoing personality
• Ability to multitask, structured and self-organized
• Task-oriented, sense of responsibility and commitment
• Shift duty will be required

We offer competitive remuneration package and good prospects to the right candidates.

We Provide:

• A Grade office with a convenient location
• Medical and Dental insurance, coverage to employees as well as spouses
• Five-day work week
• Discretionary Year-end Bonus
• Career development opportunity
• Work-life balance and team spirit

We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information. 

Data collected will be kept confidential and used for recruitment purposes only.