Our client, one of the leading IT companies, is looking for high calibers to join their winning team: -

Responsibilities:

 

• Lead and manage IT projects with business divisions and IT teams.
• Assist in managing projects end to end, from project progress tracking, requirements review, solution design, testing.
• Support the SM/DPE in the establishment of client satisfaction measurements with regard to due services.  
• Develop detailed project plans and actively track progress
• Own the operational Service or Client documentation used within the delivery organization and assume responsibility for its update
• Coordinating resources and actions to determine root cause for incident
• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client
• Lead project team and communicate with customers to deliver projects within budget and time, and meet quality standards at the end of each sprint
• Plan and coordinate teams to expedite technical recovery requirements necessary to correct major infrastructure incidents.

Requirements:

• Degree holder in Computer Science, Information Systems or related disciplines.
• 5+ years of experience in IT service delivery management
•  Detailed knowledge of the ITIL framework
• Experience with service level agreement (SLA) management
• Proven track record of problem solving and analytical skills with strong leadership, communication and interpersonal skills.
• Solid experience in large scale web application project development and have ability to oversee the whole project SDLC from requirements gathering, analysis, development, UAT and production release
• Possesses valid certification of Project Management (e.g. Project Management Professional (PMP), PRINCE2 Practitioner)
• Familiarity with ServiceNow

 
Job Offer:

• Leading IT company, friendly culture and nice teammates
• Attractive salary package
• 5 days work
• Career development opportunities
• Stable working environment and working hours
• 16-20 annual leave days
• Medical insurance, Dental insurance
• Discretionary bonus, double pay
• Other attractive benefits